Will I still be listed in the telephone book?
You can also check the full details for your calls online at !/Log/In by clicking on My Account. You will also be billed for federal, stat and local taxes as well as governmental regulatory fees and surcharges to recover costs we incur in providing the service, similar to those charged by traditional phone service providers. Additional line items for any charges for optional services such as International Calls Directory Assistance and Operator Services will also appear on the bill. your monthly charge will appear as a line item on the bill. You will receive one bill for all of your Mediacom services, including your Mediacom phone service. However, you will be responsible for charges incurred for International Calling and use of Operator Services or Directory Assistance. In the unlikely event that you do not wish to keep the service, as with all Mediacom services, you may be eligible for a 90-day satisfaction guarantee for the Mediacom phone flat monthly charge. We are confident that you will like the simplicity of Mediacom phone. If you are not able to maintain another phone service, and do require 911 access at all times due to health problems or something similar, it may be better for you to consider a more traditional type of phone service that is suitable to your needs.ĭoes Mediacom phone service include a 90-day satisfaction guarantee? We do recommend maintaining alternative service such as a cellular phone in case of a power outage or an outage on Mediacom's network. Please note: Similar to a cordless phone, Mediacom phone will not operate if the power in your home goes out or if you unplug the power connection and you may lose access to 911 emergency services during the outage.
Customers wishing to install a battery backup may purchase one from Mediacom which will provide backup power for a limited time during a power outage affecting the home, however battery backup power will not maintain service if the outage affects the Mediacom network as well. The multimedia terminal adapter (the phone modem or "MTA") used to provide phone service over Mediacom's broadband network uses household electrical power. If there is a loss of electrical power to my home, will my phone service be lost too? If you disconnect your Mediacom phone service, it is your responsibility to return the phone modem to Mediacom at the time you disconnect. If there are issues with the MTA, Mediacom will send a technician to troubleshoot and replace it if necessary. Mediacom supplies and maintains the phone modem, which is called a multimedia terminal adapter (MTA). The next bill will also include the first full month's charge for Mediacom phone, which is billed in advance. Your next bill will include a prorated charge for Mediacom phone for the number of days left in your present month's billing cycle. You may want to maintain alternative service such as a wireless phone in case of a power outage or an outage on Mediacom's network.ĭo I have to pay the entire monthly rate if I signed up for Mediacom phone mid-month? However, if there is an extended outage, or if Mediacom's network is inoperable, your Mediacom phone service will not operate, including the ability to call 911. With Mediacom phone, you do not need to register your address for 911, we will do it for you when we set up your account. In areas where the local public safety network supports Enhanced 911 service, your address will be displayed for the emergency operator to direct emergency personnel to your location. You can report police, medical, fire and other emergencies by dialing 911 and be connected to a live emergency operator. Check with a service representative for details and costs. Operator Services, such as person-to-person calling or collect calling, and Directory Assistance, locating a phone number, are available on a per-call basis. There is a charge if you choose to have an unpublished number which will not be in any directory. If you choose to have your phone number listed it will be included in Directory Assistance 411 and some other online directories (a t this time Illinois still requires phone companies to publish residential listings in print).
You have the option of having your phone number listed, unlisted or unpublished. WorldTalk offers low cost plan options to up to 67 countries that can be easily added to your digital phone service. The world has never been so small with WorldTalk from Mediacom. You can make calls to locations outside the 50 United States, Canada, Puerto Rico, Guam and the U.S.